Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
If the product from Grounding Elements doesn’t meet your expectations, we offer a hassle-free return policy. You can return the item within 30 days for a full refund, provided it is in its original condition. Please contact our support team to initiate the return process.
How long does shipping take?
Shipping times for Grounding Elements products vary depending on your location:
- Canada & USA: 5–10 business days
- International: 10–20 business days
Please note that these times are estimates and may vary due to customs processing or unforeseen delays.
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
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How can I track my order?
Once your order has been shipped, you will receive a confirmation email from Grounding Elements with a tracking number. You can use this number to track your package directly on the courier’s website or on our Track Your Order page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
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Can I see your certificates?
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Where are your products made?
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Do you offer samples of your product?
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Where can I find more information?
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What are the Key Benefits of Using a Grounding Mat?
Improved Sleep Quality:
Regular use of grounding mats can reduce stress and improve sleep by synchronizing the body with the earth’s natural electric field, leading to more restful and uninterrupted sleep.
Reduces Inflammation and Pain:
Grounding mats have been reported to reduce inflammation, arthritis symptoms, and other sources of body pain. Many users have found relief from joint pain and stiffness with regular use.
Boosts Mood and Energy Levels:
By neutralizing free radicals in the body, grounding mats can help to elevate mood, reduce stress, and improve overall energy levels.
Enhances Focus and Mental Clarity:
Grounding can help reduce stress hormones like cortisol, leading to greater mental clarity, sharper focus, and less mental fatigue.
Natural Detoxification:
Grounding supports the body’s natural detoxification processes, flushing out free radicals and toxins that build up over time.
How often should I use the grounding mat?
You can use the mat as often as you’d like. Many users benefit from using it for at least 30 minutes a day, though some prefer to sleep on it overnight.
Do I need to use it barefoot?
Yes, skin contact is ideal for effective grounding. Bare feet or direct skin contact with the mat’s surface will yield the best results.
Is the grounding mat safe to use?
Absolutely. The grounding mat only connects to the grounding prong in your outlet and does not carry an electrical current. It provides safe electron transfer without the risk of shock.
How do I clean the mat?
Simply wipe the mat with a damp cloth and mild soap. Do not immerse it in water, as this could damage the internal components.
Can I use it with other devices?
Yes, you can use the mat while working, reading, or even sleeping. It’s safe to use with most household electronics, though it’s best to avoid placing it near high-voltage devices.
How does it work?
Simple Plug-in Setup:
The mat connects directly into a grounded wall socket. Most homes and buildings have grounded sockets for safety, allowing you to plug in the mat without any complex setup.
Earth’s Energy Transfer:
When you connect the mat, it uses the third “grounding” prong in your outlet to create a direct connection to the ground outside. Through this, your body absorbs electrons from the earth, which helps balance the electrical charges in your body.
Safe and Effective:
The mat provides safe grounding indoors without any exposure to electric current. Only electrons are transferred, meaning there’s no risk of electric shock or overexposure.
